Supplier payments that scaled past the spreadsheets.
IGLU is the UK's largest cruise and ski agent, operating Iglu Cruise, Iglu Ski and Planet Cruise. The business serves more than 250,000 customers a year, and behind the bookings sits a high-volume supplier payments process that had outgrown its tools.
Reconciliation was manual. Statements arrived in different shapes. Cash visibility lagged. The finance team needed a platform that could process the volume, match the lines, and give them a live view of where the money actually was.
- 84%
- Auto-match rate
- £350m+
- Payments processed (yr 1)
- < 12 months
- ROI
PayWise, a purpose-built payments platform on OutSystems.
End-to-end statement workflow. Import, normalise, match, reconcile, pay, one tool from supplier statement to settled payment.
High-volume automated matching. Complex matching rules that hit a 90%+ pass rate on incoming statement lines.
Live cash position. Real-time visibility of payment status, exposure, and supplier balances, no more end-of-day reconciliation surprises.
Payment search & tracking. Finance can find any payment, in any state, in seconds. Audit trail captured for every change.
Automated reporting & exports. Scheduled reports and data feeds, built to plug into the existing finance stack.
FTP / S3 integration. Files in, files out, designed for the realities of legacy supplier integrations.
“PayWise has completely transformed how we manage supplier payments, real-time visibility of our cash position. The return on investment has been outstanding.”
ROI inside twelve months.
Within the first year, PayWise processed over 5,000 statements, handled more than 300,000 payment requests, and moved upwards of £350m in supplier payments. Auto-match landed at 84% of statement lines, the finance team's time moved from chasing reconciliation to higher-value work.
PayWise continues to run inside IGLU's finance function and is iterated on as the business grows.
