--- title: "IGLU, PayWise, case study" url: "https://www.doddledesign.co.uk/work/iglu" section: "Work" description: "PayWise helped IGLU replace spreadsheet-heavy supplier payments with automated matching, clearer workflows and real-time cash visibility, processing over £350m in year one with an 84% auto-match rate." publisher: "Doddle" --- Case study · Travel · Multi-phase # IGLU, PayWise: from spreadsheet to platform. PayWise helped IGLU replace spreadsheet-heavy supplier payments with automated matching, clearer workflows and real-time cash visibility, processing over £350m in year one with an 84% auto-match rate. ![IGLU, PayWise hero](https://www.doddledesign.co.uk/images/work/iglu/iglu-hero.webp) Client IGLU Sector Travel Engagement OutSystems Delivery Duration Scoped, designed and delivered over several months ## Supplier payments that scaled past the spreadsheets. IGLU is the UK's largest cruise and ski agent, operating Iglu Cruise, Iglu Ski and Planet Cruise. The business serves more than 250,000 customers a year, and behind the bookings sits a high-volume supplier payments process that had outgrown its tools. Reconciliation was manual. Statements arrived in different shapes. Cash visibility lagged. The finance team needed a platform that could process the volume, match the lines, and give them a live view of where the money actually was. 84% Auto-match rate £350m+ Payments processed (yr 1) < 12 months ROI ![PayWise dashboard showing the live cash position](https://www.doddledesign.co.uk/images/work/iglu/iglu-dashboard.webp) Live cash position across suppliers, replacing end-of-day reconciliation runs. ## PayWise, a purpose-built payments platform on OutSystems. **End-to-end statement workflow.** Import, normalise, match, reconcile, pay, one tool from supplier statement to settled payment. **High-volume automated matching.** Complex matching rules that hit a 90%+ pass rate on incoming statement lines. **Live cash position.** Real-time visibility of payment status, exposure, and supplier balances, no more end-of-day reconciliation surprises. **Payment search & tracking.** Finance can find any payment, in any state, in seconds. Audit trail captured for every change. **Automated reporting & exports.** Scheduled reports and data feeds, built to plug into the existing finance stack. **FTP / S3 integration.** Files in, files out, designed for the realities of legacy supplier integrations. > “PayWise has completely transformed how we manage supplier payments, real-time visibility of our cash position. The return on investment has been outstanding.” Lorna VincentCFO, IGLU ![Statement matching workspace inside PayWise](https://www.doddledesign.co.uk/images/work/iglu/iglu-statement-matching.webp) High-volume statement matching, hitting 84% auto-match on incoming lines. ## ROI inside twelve months. Within the first year, PayWise processed over 5,000 statements, handled more than 300,000 payment requests, and moved upwards of £350m in supplier payments. Auto-match landed at 84% of statement lines, the finance team's time moved from chasing reconciliation to higher-value work. PayWise continues to run inside IGLU's finance function and is iterated on as the business grows. PaymentsAutomationEnterpriseOutSystems More work ## Other things we've shipped. 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A two-developer team took it from idea to live MVP in 8 weeks, with 100+ NEDs onboarded since. ## Got a finance workflow stuck in spreadsheets? The pattern is almost always the same, high-volume, rule-heavy, audit-sensitive work that someone is doing manually. Tell us the shape and we'll come back with how we'd build it. [hello@doddledesign.co.uk →](mailto:hello@doddledesign.co.uk) [Let's talk](https://www.doddledesign.co.uk/contact) ## More from Doddle - [Studio summary for agents](https://www.doddledesign.co.uk/llms.txt) - [Full text of every page](https://www.doddledesign.co.uk/llms-full.txt) - [How to work with Doddle as an agent](https://www.doddledesign.co.uk/agent-instructions.md) - [Every page on the site](https://www.doddledesign.co.uk/sitemap.xml) - [Talk to a human](https://www.doddledesign.co.uk/contact) or email hello@doddledesign.co.uk