---
title: "Cognomie, case study"
url: "https://www.doddledesign.co.uk/work/cognomie"
section: "Work"
description: "Cognomie scales 1-to-1 mental fitness coaching across 50+ organisations, with automated coach matching, interactive assessments and integrated video, achieving an NPS of 95+ and a 50% to 80% uplift in mental fitness."
publisher: "Doddle"
---

Case study · Health & Wellbeing · Discovery to launch in 12 weeks

# Cognomie: coaching that actually scales.

Cognomie scales 1-to-1 mental fitness coaching across 50+ organisations, with automated coach matching, interactive assessments and integrated video, achieving an NPS of 95+ and a 50% to 80% uplift in mental fitness.

![Cognomie hero](https://www.doddledesign.co.uk/images/work/cognomie/cognomie-card.jpg)

Client

Cognomie

Sector

Health & Wellbeing

Engagement

OutSystems Delivery

Duration

Ongoing partnership since launch

## Scaling coaching without scaling the friction.

Cognomie's offer is high-quality mental fitness coaching, and like most coaching businesses, the bottleneck was operational. Matching the right coach to the right client, juggling calendars, running a meaningful assessment, capturing outcomes, all done by hand, all hard to scale.

They came to us needing to grow from a handful of clients to thousands without losing the personalisation that made their coaching work in the first place. Discovery to launch: 12 weeks.

50+

Organisations supported

95+

Net Promoter Score

50–80%

Mental fitness uplift

![Cognosis assessment interface](https://www.doddledesign.co.uk/images/work/cognomie/cognomie-assessment.webp)

Cognosis, the bespoke assessment that replaced static PDFs with an interactive scoring journey.

## A coaching platform on OutSystems.

**Coach-client matching engine.** Automated matching across preferences, skills, experience and availability, replacing a spreadsheet that didn't scale.

**Multi-platform booking.** Real-time calendar sync with multi-calendar and timezone handling. Native integration with Teams, Zoom, 8x8 and Google Meet.

**Cognosis, bespoke assessment.** A mental fitness assessment with its own scoring framework, replacing static PDFs with an interactive digital report.

**Back-office admin centre.** Operations team get the tools they need to run programmes, manage coaches and clients, and see what's happening.

**Interactive digital report.** Clients get a live report they can engage with, not a flat PDF they read once and lose.

**Agile delivery.** Built in sprints, with prototyping rounds focussed on the UX of a high-stakes personal product.

> “Doddle's platform enabled us to extend vital support during the challenging winter and peak of the COVID crisis.”

Tim KneenChief Commercial Officer, Cognomie

![Interactive mental fitness report](https://www.doddledesign.co.uk/images/work/cognomie/cognomie-report.webp)

The live report clients return to - not a one-read PDF.

## 50+ organisations, 95+ NPS, real mental-fitness uplift.

A year on from launch, Cognomie was supporting more than 50 organisations, with thousands of employees engaged and hundreds of coaches active on the platform. Clients reported 50–80% improvement in mental fitness scores. Net Promoter Score landed above 95.

The platform continues to evolve with the business.

WellbeingCoachingOutSystems

More work

## Other things we've shipped.

[See all work →](https://www.doddledesign.co.uk/work)

![Finbridge Global card](https://www.doddledesign.co.uk/images/work/finbridge/finbridge-hero.webp)

OutSystems Migrations

Fintech

### Finbridge Global

Doddle helped Finbridge Global launch its fintech marketplace on OutSystems in 10 weeks, then re-platformed it onto a modern AI-native stack as the product scaled to 300+ organisations and supported £500k in investment.

![IGLU, PayWise card](https://www.doddledesign.co.uk/images/work/iglu/iglu-hero.webp)

OutSystems Delivery

Travel

### IGLU, PayWise

PayWise helped IGLU replace spreadsheet-heavy supplier payments with automated matching, clearer workflows and real-time cash visibility, processing over £350m in year one with an 84% auto-match rate.

![Eversholt Rail, OnTrack card](https://www.doddledesign.co.uk/images/work/eversholt-rail/eversholt-rail-card.jpg)

OutSystems Delivery

Rail / Asset management

### Eversholt Rail, OnTrack

OnTrack helped Eversholt Rail replace fragmented change request tools with one audit-ready portal covering 300 train units, built by two senior engineers in three months and now used as the single source of truth for fleet approvals.

## Building a service that needs to scale without losing the personal bit?

Tell us the shape of the service. We'll come back with the platform that supports it, and the parts to leave alone.

[hello@doddledesign.co.uk →](mailto:hello@doddledesign.co.uk)

[Let's talk](https://www.doddledesign.co.uk/contact)

## More from Doddle

- [Studio summary for agents](https://www.doddledesign.co.uk/llms.txt)
- [Full text of every page](https://www.doddledesign.co.uk/llms-full.txt)
- [How to work with Doddle as an agent](https://www.doddledesign.co.uk/agent-instructions.md)
- [Every page on the site](https://www.doddledesign.co.uk/sitemap.xml)
- [Talk to a human](https://www.doddledesign.co.uk/contact) or email hello@doddledesign.co.uk