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Problem Overview
Customers expect fast, simple and personalised digital experiences.
But many organisations still rely on outdated portals, fragmented systems and manual service processes. The result is frustration, delays and higher support costs.
Legacy tools make it hard to provide self-service, track requests or deliver consistent experiences across channels. Support teams become overloaded, customers wait longer, and satisfaction drops.
Modern digital experience is no longer optional - it’s a competitive requirement.
Why It Matters
Poor customer experience leads to higher support volumes, lower satisfaction, slow response times, inconsistent service across channels and reduced ability to scale. Modern digital experiences, powered by low code, automation and AI, enable organisations to deliver faster, smoother and more personalised customer journeys.
How We Can Help
Deliver secure, compliant and auditable digital systems designed for regulated industries, with strong controls, safe AI and enterprise-grade governance built in from day one.
Modern Customer Portals
Give customers a clear, simple interface to manage requests, view updates and access services
Mobile Apps
Deliver mobile-first experiences built for speed, convenience and on-the-go use
AI-Powered Support
Use AI agents to resolve routine queries instantly, route complex issues and reduce response times
Integrated Service Journeys
Unify customer interactions across systems so data, status and history stay consistent
Real Outcomes
What organisations achieve with smoother, smarter customer experiences
Don't just take our word for it
“RailX finally feels like the rail freight platform the industry should have had years ago. Modern, visual, simple to use and built for real-world operations.”
Steve Freeman
Co-Founder, RailX
Relevant Case Studies
FAQs
No - we augment them so they can focus on higher-value work.
Typically within weeks.
Yes - everything is built for long-term maintainability.
We hope not! Our work removes blockers for your engineering team, freeing them from internal requests and legacy issues so they can focus on innovation, performance and roadmap delivery.